Terms and Conditions

These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.

This website is owned and operated by Off The Ground Heels Ltd (OTG Heels, "we", "us"). Registered office: 15 High St, Brackley NN13 7DH. Registered number: 9626250 in England and Wales.

Please read through these terms and conditions carefully before using this website.

We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by UK adult consumers only and for delivery within the UK.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. If we have made a mistake on an item sent to you, or it is faulty or damaged, we will refund the delivery charge that you have paid to return that item upon receipt of the returned item – unless it was sent to you with other items that you are not returning for any of the reasons above. If you receive an incorrect, faulty or damaged item, please contact our Customer Service Team by e-mail at info@otgheels.co.uk who will be happy to help.

We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

If you have any questions or comments about OTG website, or want to ask us anything about our terms and conditions, please contact us by using our contact us page. If you are unable to use the contact us form please use the following email address info@offthegroundheels.co.uk